Terms and Conditions

Last updated: 1 August 2026

These terms apply to your use of herbavibe.co.uk and to any order you place through it. Please read them, together with our Delivery and Returns page and Privacy Policy, before you order. By placing an order you agree to them.

1. About us

This website is operated by Herbavibe, an independent Herbalife Nutrition member. Email: [email protected]. Telephone: +44 (0)7930 130505.

Independence. We are an independent member, not an employee, agent or franchisee of Herbalife, and this website is not operated, owned or endorsed by Herbalife. Herbalife and product names are trademarks of their respective owners. We are not authorised to make statements on Herbalife’s behalf. Herbalife’s own terms and policies do not form part of your contract with us, and the contract for products bought here is with us.

2. Using the website

You must be 18 or over to place an order. Use the site lawfully; do not misuse it, interfere with its security, scrape it by automated means, or attempt to place orders with false details. We may suspend access where we reasonably suspect misuse. Content on the site is protected by copyright and trademark and may not be copied for commercial use without permission.

3. Products and health information

Product descriptions, images and ingredient information are provided in good faith, but packaging can change, so always read the label on the product you receive, including allergen information, before use. Food supplements should not replace a varied, balanced diet and a healthy lifestyle. Herbalife products are designed for healthy adults. Do not exceed the recommended intake. If you are pregnant, breastfeeding, taking medication, under medical supervision, or have a medical condition or allergy, speak to your GP or a healthcare professional before use. Nothing on this website is medical advice, and no product is intended to diagnose, treat, cure or prevent any disease. Results vary between individuals, and any weight-management or lifestyle examples or customer stories are personal experiences and not a guarantee.

4. Orders and contract

1. Our website invites you to make an offer to buy. Your order is an offer. We accept it, and a contract is formed, when we send you a dispatch confirmation (or otherwise confirm acceptance). The automatic order acknowledgement email is not acceptance.
2. We may decline an order, for example where a product is out of stock, a price is clearly wrong, we cannot deliver to your address, or we suspect fraud. If we decline after taking payment we will refund you in full.
3. You can correct input errors before you click the final order button, and you can review your basket at any time.
4. We keep a record of your order. Our contract is in English.

5. Prices and payment

Prices are in pounds sterling (GBP). If a price displayed was obviously wrong, we may cancel the order and refund you. Payment is taken at checkout by card through Stripe or by PayPal. We do not see or store your full card details, which are handled by the payment provider. Orders are only dispatched once payment has been received.

6. Delivery

See our Delivery and Returns page for areas, charges and times. Delivery dates given are estimates, and unless we agree otherwise we will deliver within 30 days of your order.

7. Cancellation, returns and refunds

You have a legal right to cancel within 14 days of receiving your goods, subject to the exceptions for opened food and nutrition products explained on our Delivery and Returns page. Your statutory rights for faulty or misdescribed goods are not affected.

8. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for goods that are not as the law requires them to be, or for anything else that cannot lawfully be excluded. Subject to that, we are not liable for losses that were not reasonably foreseeable, for business losses (this site is for consumers only), or for delays caused by events outside our reasonable control such as courier disruption, severe weather or supplier shortages. Our total liability for any order is limited to the price you paid for it, except where the law does not allow that limit.

9. Reviews and testimonials

Reviews and testimonials on this site are not paid for or fabricated. If you post a review you must be honest and have actually used the product.

10. Privacy and cookies

We handle personal data as described in our Privacy Policy, which also covers cookies and analytics.

11. Links to other sites

The site may link to third-party sites, including the Herbalife website. We do not control them and are not responsible for their content or terms.

12. Complaints and disputes

If something goes wrong, email [email protected] first and we will aim to reply as soon as we can. You may also contact the Citizens Advice consumer service.

13. General

We may update these terms; the version in force when you order applies to that order. If any part is found unenforceable, the rest stays in force. You may not transfer your rights under a contract with us without our consent. A person who is not party to a contract has no right to enforce it. These terms and any contract with us are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also rely on the law and courts of the place where you live. Otherwise the courts of England and Wales have jurisdiction.