Delivery and Returns
Last updated: 1 August 2026
This page explains how we deliver orders and how returns, refunds and cancellations work. It forms part of our Terms and Conditions. Nothing on this page affects your statutory rights as a consumer.
1. Who you are buying from
Herbavibe is operated by an independent Herbalife Nutrition member. We are not Herbalife and we are not owned or operated by Herbalife. Orders placed on this website are a contract with us.
2. Delivery
Where we deliver
We deliver to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and the Islands. If your address is outside the areas we serve, the checkout will not offer a delivery option.
Delivery option
Standard delivery by Royal Mail or another appropriate courier, usually 2 to 4 working days.
Delivery details are shown at checkout before you pay. Delivery times are estimates, not guarantees, and run from dispatch, not from the time you place your order.
Dispatch
We dispatch orders as soon as reasonably possible after payment is received. Dispatch can take longer during busy periods or if a product is temporarily out of stock, and we will email you if there will be a delay.
By law, unless we agree a different date with you, we must deliver within 30 days of your order. If we cannot, you may cancel and receive a full refund.
Checking your parcel
Please check your parcel on arrival. If it is visibly damaged, tell the courier where possible and contact us within 48 hours with photos so we can resolve it quickly. If a parcel does not arrive, contact us at [email protected] and we will investigate with the courier. Risk in the goods passes to you when they are delivered to you or someone you nominate.
Delivery address
Please check your delivery address before you pay. If a parcel is returned to us because the address was wrong or incomplete, or it was not collected, we may charge for redelivery.
3. Your right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason, without giving a reason, within 14 days after the day you (or someone you nominate) receive the goods. If your order arrives in several deliveries, the 14 days run from receipt of the last item.
To cancel, tell us clearly before the period ends, for example by email to [email protected]. You can use the model form below but you do not have to.
Model cancellation notice: “I/We hereby give notice that I/We cancel my/our contract for the following goods: [order number and items]. Ordered on [date], received on [date]. Name: [ ]. Address: [ ]. Date: [ ].”
You must send the goods back to us without delay and no later than 14 days after telling us you are cancelling. You pay the cost of returning them unless they were faulty or not as described. Please keep proof of postage. You are responsible for taking reasonable care of the goods until we receive them.
Products that cannot be returned for change of mind
The law does not give a right to cancel for sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. For this reason, food and nutrition products (shakes, teas, supplements and similar) that you have opened or unsealed cannot be returned under the 14-day right. Unopened products in their original, sealed, resalable condition can. Cancellation rights also do not apply to goods made to your specification or clearly personalised.
4. Faulty, damaged or wrongly supplied goods
Goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). If something you receive is faulty, damaged, past its date, or not what you ordered, contact us at [email protected] as soon as you can, with your order number and photos (including batch number and best-before date where visible). In the first 30 days you are entitled to reject the goods and receive a full refund. We will pay the reasonable cost of returning faulty goods and will arrange collection or refund your postage. Please do not consume a product you believe is unsafe or contaminated. You may also have a right to a repair or replacement, or a price reduction, after the first 30 days.
If you believe you have had an adverse reaction to a product, stop using it and seek medical advice, and tell us so we can pass the details on appropriately.
5. How to return an item
- Email [email protected] with your order number and the reason for return.
- Once we approve your return, we will give you the returns address and any reference number. Please do not send anything back before then, and do not send returns to Herbalife.
- Pack the item securely, in its original packaging where possible, and use a tracked service. We cannot take responsibility for goods lost on their way back to us.
6. Refunds
We refund within 14 days of receiving the goods back (or of receiving evidence that you have sent them back, whichever is earlier). If you cancelled before dispatch, we refund within 14 days of your cancellation. We refund to the original payment method (Stripe card payment or PayPal) at no charge. When you cancel within 14 days we also refund the standard delivery charge, if one was paid. We may reduce a refund if the goods have lost value because you handled them more than was needed to check what they are. Your bank or PayPal may take a few working days to show the money.
7. Order cancellation before dispatch
If you want to cancel before your order is dispatched, contact us as soon as possible. If it has not left us, we will cancel it and refund you in full.
8. Contact
Herbavibe. Email: [email protected]. Telephone: +44 (0)7930 130505.